Bixie Privacy Settings

How does privacy work?

Please refer to our  Privacy Policy page for detailed information

Using my Bixie Account

What if I forgot my pin or want to change it?

We have designed the application to make it secure. If you forget the pincode not a problem. Simply log out from the application.

Next time when you try to log back in into the application, you will be prompted to set your pincode again. This time you can sign in with your new PIN CODE.

How do I turn off notifications for the app?

You can turn off push notifications from inside the Bixie App.

Click on the Bixie icon in the top right hand corner of the home screen>Click Account & Application Settings> Turn Off Push Notifications

Safety & Security

How does security work?

We use the latest security protocols to keep safe of our customer data.

For login and registration we use OTP 2-factor authentication to send a personalised CODE via SMS to registered phone number for authentication.

The user is allowed to set their 6 digit PIN Code of choice for logging into Bixie application.

All communication from the application to the backend is using secured HTTPS protocol and SSL encryption for secured transfer.

Who can help me if I have been hacked?

If you have received a suspicious SMS or email, please contact us at support@mybixie.com and a member of our team will get back to you as soon as possible.

Setting Goals

How do I set a goal?

You can set yourself financial goals within the Bixie App.

Go to the Goals Screen>Click the plus icon to add a new goal>Enter Goal name>Enter Goal Description>Pick a colour>Answer our questions on saving frequency and we will do the rest!

How do I pause a goal?

If you would like to take a break, you can pause a goal and start it up again later.

Click on the goal you want to pause>Click pause goal

Once you are ready to return to it, you can resume goal.

Community

How do I start a new discussion thread?

This is a new feature that our development team is currently building. We will soon release this feature for use.

I am concerned about someone’s behaviour on the community forum. What can I do?

If you would like to report inappropriate behaviour, please contact us at support@mybixie.com and a member of our team will look into this as soon as possible.

Can I receive email notifications when there is a new post?

This is a new feature that our development team is currently building. We will soon release this feature for use.

Financial Content

Can I save articles that I like to my favourites?

This is a new feature that our development team is currently building. We will soon release this feature for use.

Can I send articles to my friends?

This is a new feature that our development team is currently building. We will soon release this feature for use.

Useful information & contacts

How do I suggest a feature?

We’re always looking for suggestions for new features or things we can improve on. Reach out to us through email, support@mybixie.com

How do I contact Bixie?

If you have any questions, queries, or encounter any problems throughout your journey with Bixie, we are always available through the following channels:

Email: support@mybixie.com

Still need help?

If you didn’t find what you were looking for on our FAQs page, please contact us at support@mybixie.com and a member of our team will get back to you as soon possible.